Monthly IT support for small businesses
For businesses with no in-house IT. A reliable person to call when things go wrong, plus the monitoring, security and Microsoft 365 admin that stops problems before they start. Month-to-month, no lock-in.
Small teams, anywhere in Australia
If your team relies on computers, email and the internet but you don't have an IT person, this is for you. Remote support works Australia-wide. If you're in Sydney, we can also visit on-site.
Plans start at 3 users and are priced per user, per month.
Help desk
for when something stops workingRemote fixes
so most problems are sorted without a visitOn-site visits
for Sydney clientsDevice setup
for new starters and replacementsBackups
so a lost laptop isn't a lost businessSecurity basics
including endpoint protection and updates
Pick the cover that fits your team
Prices are per user, per month. Minimum 3 users on every plan.
Mate
For small teams who want a reliable person to call when IT plays up.
- Unlimited remote support during business hours (fair use), with a response by the next business day
- Device monitoring and automatic Windows and app updates
- Managed antivirus/endpoint protection
- Microsoft 365 user admin: new starters, leavers and password resets
- Monthly health report
- Onsite and project work at the member rate
Work Mate
For teams who want their IT secured and backed up, not just fixed.
- Everything in Mate
- Response the same business day
- Microsoft 365 backup included (email, OneDrive and SharePoint)
- Security baseline: multi-factor sign-in on every account, email security setup and device encryption
- Network and Wi-Fi monitoring
- A scheduled onsite check-up every quarter
- Other onsite work at the member rate
Best Mate
For businesses that want their IT fully looked after.
- Everything in Work Mate
- Priority response within 2 business hours for critical issues
- Onsite time included: 1 hour per user each quarter, scheduled (e.g. 5 users = 5 hours a quarter); extra onsite at the member rate
- Updates and changes done after hours or on weekends at no extra charge, so the working day isn't interrupted
- Quarterly IT review and budget planning
Plan terms
- Minimum 3 users per plan
- Month-to-month, no lock-in, 30 days' notice to cancel
- Microsoft 365 licences billed separately at standard Microsoft pricing
- One-off onboarding fee equal to one month of the plan (covers tool setup, documentation and the security baseline)
- Remote support is available Australia-wide. Onsite inclusions (quarterly check-ups, included onsite hours) apply to Sydney clients only.
Wondering what drives the price, or how plans compare with pay-as-you-go? Read our guide to IT support costs for small businesses.
Pay-as-you-go rates
Need a hand once off? These are the rates when you're not on a plan.
| Service | Rate |
|---|---|
| Remote support | $35 per 15 minutes (30-minute minimum) |
| Onsite visit | $165 first hour, then $80 per 30 minutes |
| After hours (no plan) | $220 per hour |
| Plan members: onsite and project work | $120 per hour |
| Travel (on-site jobs more than 20 km from Lakemba) | Quoted upfront |
On-site visits are by appointment: weekday evenings and Saturdays, with weekday daytime visits by arrangement. Closed Sundays.
Three steps, no jargon
Health check
A free look at your devices, backups, email security, Microsoft 365 and network. You get honest feedback, with no obligation.
Onboarding
We set up the tools, document your environment and put the security baseline in place. This is the one-off onboarding fee.
Ongoing support
Call, WhatsApp or email when something's wrong. We handle the monitoring and updates in the background.
Questions small businesses ask us
Who are the plans for?
Small businesses with no in-house IT, anywhere in Australia. Support is remote, and Sydney clients can also have on-site visits. Plans start at 3 users.
Do I have to sign a contract?
No. Plans are month-to-month with no lock-in. You can cancel with 30 days' notice.
What does onboarding cost and cover?
It's a one-off fee equal to one month of your plan. It covers tool setup, documentation and your security baseline.
Are Microsoft 365 licences included?
No, licences are billed separately at standard Microsoft pricing. We can supply and manage them for you. See our Microsoft 365 page.
How fast will you respond?
It depends on your plan. Mate: by the next business day. Work Mate: the same business day. Best Mate: priority response within 2 business hours for critical issues.
Support hours are Mon–Fri 8:30am–5:30pm, Sat 9:00am–1:00pm (Sydney time). Messages outside these hours are answered the next business day.
Can I get help without signing up to a plan?
Yes. Pay-as-you-go support is $35 per 15 minutes remotely (30-minute minimum), or $165 for the first hour on-site, then $80 per 30 minutes.
Do you visit on-site?
Yes, for Sydney clients. On-site visits are by appointment: weekday evenings and Saturdays, with weekday daytime visits by arrangement. Closed Sundays. Included quarterly check-ups and onsite hours apply to Sydney clients only. No travel fee within 20 km of Lakemba. Anywhere else in Sydney, travel is quoted upfront.
What's in the free IT & security health check?
We look at your devices, backups, email security, Microsoft 365 and accounts, Wi-Fi and network, and CCTV if you have it. It's done remotely anywhere in Australia, with an on-site option for Sydney businesses (Wi-Fi and CCTV checks need on-site). We'll reply within 1 business day.
Let's take care of the tech, so you can run your business
Start with a free IT & security health check, or tell us about the install you need and we'll quote it. We'll reply within 1 business day.